Frequently Asked Questions

Please read our FAQ before sending us a message.

How will I create an account?

Please go to our website, www.BookShopBD.com, and at the top bar you’ll see “Login”, click it and you’ll see “Create an Account” in the New Customers section on the left side. Once you click it, you will be taken to a “Create an Account” page, where you will enter all your information. This is how you will track your orders, and how we will contact you if there are any questions or problems with your order. From your account, you can add and edit address in your address book.

How will I place an order?

Please check this link.

I made a mistake and ordered the wrong product/entered the wrong shipping address/shipping method...how can I modify my order?

Once you’ve placed your order and have an order number, you are not able to change anything on that order from the website (so double and triple check please!). If you need to change something, please call us with your 9 digit invoice number! Our phones are on Sunday through Thursday from 10am-5pm. If you call outside of those hours, you can leave us a message, but its entirely possible we will not be able to get to your order number in time. If your order has already begun processing, we won’t be able to change it.

How can I change quantities of items once I've added them to my cart?

If you have added an item to your shopping cart, and then realize you want, say 10 of them instead of 2, enter the quantity you really wish to purchase in the little quantity box, and click “update shopping cart.

I found the item I want, but I can't add it to my cart. Why not?

Its possible this item is out of stock. But may be the stock of book is being updated so pleae stay in touch. You can also notify us by either filling the request a book form or e-mail us support@bookshopbd.com

My order went through just fine, but why wasn't I charged for it?

The most likely reason you were not charged immediately for this order is because you ordered something that was out of stock. We do not charge for back orders until they are in stock and ready to ship. If this is NOT the case with your order, please check your payment method. If the answer is none of the above, please call us with your order number to find out what happened.

How can I get a quote for my order and/or a shipping quote?

All of our pricing and availability information is online, so we are not able to provide quotes for under 50 pieces of an item. If you want less than 50 of an item, just place your order through our website, and all shipping, applicable tax and costs for items will be available during checkout.

How much will it cost to ship my order?

Shipping costs are fixed when you purchase any thing from BookShopBD but it will vary depending on whether you live in Dhaka city (BDT 50.00) or out of Dhaka (BDT 70.00). Once you have added all the items you want to your shopping cart, you can click on the Checkout button to see your total shipping cost. . In addition to shipping charges, we also charge a BDT 5.00 handling fee on all orders

What shipping options do you have?

See our Shipping Policy.

How much will it cost to ship my order?

Shipping costs are fixed when you purchase any thing from BookShopBD but it will vary depending on whether you live in Dhaka city (BDT 50.00) or out of Dhaka (BDT 70.00). Once you have added all the items you want to your shopping cart, you can click on the Checkout button to see your total shipping cost. . In addition to shipping charges, we also charge a BDT 5.00 handling fee on all orders.

What payment methods do you accept?

We accept Payment through bKASH and Cash on Delivery. See our Payment Policy page for more info.

How can I get notification about the reply to my comment?

If you post any comment in our web-site, you’ll automatically get notified through e-mail when we post a reply to your comment.

How can I get my order shipped out today?

Select Same Day Delivery on checkout. See our Delivery Policy for information.

How can I get an invoice for my order?

We normally give an invoice with the product(s). Till if you need invoice, you can find a Standard Invoice, showing the value of your order, shipping charges, and what you paid, under “My Orders” in your BookShopBD account. Once in Order History, click on the order number you need an invoice for, and then you can print that order.Also an invoice is mail to your account email address.

Why can I not see the quantity discounts?!?!

Are you logged in to your BookShopBD account? You have to be logged in to your account to see the quantity discounts, and after that, you need to be on the product page where the quantity discounts are shown.

Do you ship to any place?

We can ship products to any place in Bangladesh where Pathao.com or Sundarban Courier service is available.