Customer Service

HELPLINE: 09678-777-660 (Saturday - Thursday from 9:00 AM to 6:00 PM)
 

Our customer service is always ready to assist you every way. Though before asking any question to our Customer service please Check our FAQ for answers!


Order and Purchase

All orders must be placed through our website.

We do not take phone or email orders. 

Please feel free to order online at any time!. For problems with an order or shipment please email support@bookshopbd.com

If you have an urgent inquiry you may also contact us at:

·         +88 09678-777-660

  Our Helpline is open Saturday - Thursday from 9:00 AM to 6:00 PM


Order Status Information

When you place your order, it will enter through a series of steps during fulfillment.

1) Pending - This indicates we've received your order.
2) Verified - The order is verified by calling you.
3) Shipped - Your order has been completely packaged and moved to our shipping dock. It's ready to go!
4) Hold - This indicates your order needs human interaction before it can be released for shipment. Orders in this status usually get cleared quickly. We will contact you if we need additional information.
5) Other - There are a few other order status flags but do not apply to the vast majority of orders. If you have any questions, please contact us and we'll explain the state of your order.


Cancelling An Order

If you need to cancel an order, and that order is still in the Processing or Verified status, please call us immediately at +88 09678-777-660.

If we are closed when you call, you can leave a message, but due to normal variations in shipping speed, your order may have moved out of a cancel able status by the time we get the message. If that is the case, it will not be possible to cancel your order, despite your timely notification of cancellation.

To avoid any trouble, please make sure you want everything in your cart before clicking 'Place Order'.


Shipping Policy

General

We ship via Pathao.com. We do not use any other service (till now). We will ship all in-stock orders on same day or within a day. All items are Inspected and carefully hand-packed before dispatching. With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we cannot be held responsible for damaged, lost, or stolen packages. We will file claims for those that are insured. Please contact us directly to initiate a claim.

We will ship according to the shipping address you provided, please notify us any address change before your order is marked "Shipped" to avoid parcel loss.

Shipping Costs

Actual shipping costs are calculated during checkout. For an estimate before checkout, please add the items you intend to order to your cart, then click "Checkout" from the Shopping Cart page. This will provide a list of estimates for the shipping methods available to your selected destination and the shipping cost. The shipping charge is usually 40-65 taka within Dhaka City and 70-90 taka all over the country which may sometimes increase with the weight of the package.

Delivery Options

For Dhaka city: If your shipping address is inside Dhaka city, your products will be delivered direct to your home no matter which payment method you select.

For Zilla cities: If you live in any zilla city, for home delivery, you have to pay through BKASH only. If you select ‘Cash on Delivery’, you have to collect your products from your nearby Sundarban courier service.

For Thana cities: If you are a dweller of any Thana city, we can get your ordered products through any courier service that is available in your locality. We'll send your products to the courier service office and you have to collect those from there. 
Please remember, to get our service in any Zilla or Thana city, you have to select 'BKash' as your payment method.


Same Day Shipping

BookShopBD.com  guarantees to ship your order the same day you place it IF and ONLY IF your order meets ALL the following criteria:

1) Your order is placed and confirmed during 12 AM - 1 PM
2) The Delivery Address is within Dhanmondi and Mohammadpur area.
3) The day you place your order is a Business Day ie, all the days of the week except Friday or any other holiday .
4) All items are in-stock.
 

Friday Day Shipping

1) Your order is placed and confirmed before Thursday 11.59 PM. 
2) The Delivery Address is within Mohammadpur and Dhanmondi area.
3) All items are in-stock.


Payments

You may pay by BKash, Bank Deposit, Visa/Mastercard/DBBL-Nexus cards, and through Cash-On-Delivery. 

You are requested to make your payment through BKASH if your address is in a Zilla or Thana City.